Effective Date: November 21, 2025
Last Updated: November 21, 2025
Consulting Upscale ("we," "us," "our," or "Company") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://consultingupscale.com/, use our services, or engage with our SMS/text messaging programs.
By using our services or providing us with your information, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
• Register for our services or create an account
• Request information about our consulting services
• Subscribe to our newsletter or marketing communications
• Sign up for SMS/text message notifications
• Contact us via phone, email, or contact forms
• Participate in surveys, promotions, or events
This information may include:
• Contact Information: Name, email address, phone number (including mobile number), mailing address, company name
• Business Information: Company details, job title, industry, business size
• Account Information: Username, password, and account preferences
• Payment Information: Billing address and payment method details (processed securely through our third-party payment processors)
• Communication Data: Records of your communications with us, feedback, and survey responses
• SMS/Text Message Data: Mobile phone number, opt-in consent records, message content, and delivery information
1.2 Information Collected Automatically
When you visit our website or use our services, we automatically collect certain information, including:
• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, clickstream data, referring URLs
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyze website performance
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
• Business partners and service providers
• Social media platforms (if you choose to connect your accounts)
• Public databases and data aggregators
• Marketing and lead generation partners
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Delivery and Communication
• Providing, maintaining, and improving our consulting services
• Processing transactions and managing your account
• Responding to inquiries, requests, and customer support needs
• Sending service-related notifications, updates, and administrative messages
• Delivering SMS/text messages related to appointments, confirmations, and service updates
2.2 Marketing and Promotional Communications
• Sending marketing emails, newsletters, and promotional offers (with your consent)
• Delivering SMS/text marketing messages (only after obtaining explicit opt-in consent)
• Personalizing marketing content based on your interests and preferences
• Conducting surveys and gathering feedback
2.3 Business Operations and Analytics
• Analyzing website usage and user behavior to improve our services
• Conducting market research and business analytics
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations and enforcing our terms and policies
2.4 Legal and Compliance Purposes
• Responding to legal requests, court orders, and regulatory requirements
• Protecting our rights, property, and safety, and those of our users
• Preventing fraud, unauthorized access, and illegal activities
3. SMS/Text Messaging Terms and Consent
3.1 SMS Program Description
By providing your mobile phone number and opting in to receive text messages from Consulting Upscale, you consent to receive automated marketing and transactional SMS/text messages at the phone number provided. Consent is not a condition of purchase.
Message Frequency: Message frequency varies based on your preferences and our campaign schedule. You may receive up to 4-6 messages per month for marketing communications, and additional transactional messages as needed.
Message and Data Rates: Standard message and data rates may apply based on your mobile carrier's plan. Please contact your wireless carrier for details.
3.2 Opt-In and Opt-Out
Opt-In: To subscribe to our SMS program, you must provide explicit consent by:
• Checking the opt-in box on our website forms
• Texting a keyword (e.g., "JOIN," "START") to our designated short code or phone number
• Providing verbal consent through our customer service representatives
Opt-Out: You may opt out of receiving SMS messages at any time by:
• Texting "STOP," "END," "CANCEL," "UNSUBSCRIBE," or "QUIT" to the number from which you received messages
• Contacting us at [email protected]
• Following the unsubscribe instructions in any message
Upon receiving your opt-out request, we will send a confirmation message and discontinue sending marketing messages. You may continue to receive transactional messages related to your active service requests.
Help: For assistance, text "HELP" to our messaging number or contact us at [email protected] or +1 (800) 206-8774.
3.3 SMS Data Privacy and No Third-Party Sharing
We are committed to protecting your mobile phone number and SMS data. We will NOT sell, rent, share, or disclose your mobile phone number or SMS opt-in consent data to third parties or affiliates for their marketing or promotional purposes.
All mobile contact information collected through our SMS program is used exclusively for the purposes you consented to and will not be shared with any third parties for marketing, lead generation, or promotional activities.
We may share your information only in the following limited circumstances:
• Service Providers: With trusted third-party vendors who assist us in delivering SMS services (e.g., Twilio, messaging platforms) under strict confidentiality agreements
• Legal Requirements: When required by law, regulation, legal process, or government request
• Business Protection: To protect our rights, property, safety, or the safety of others
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)
All other categories of personal information exclude SMS text messaging originator opt-in data and consent. This SMS-specific information will not be shared with any third parties for marketing purposes.
4. How We Share Your Information
Apart from the SMS-specific restrictions outlined above, we may share your personal information in the following circumstances:
4.1 Service Providers and Business Partners
We may share your information with third-party vendors, consultants, and service providers who perform services on our behalf, including:
• Payment processing and billing services
• Email and marketing automation platforms
• Customer relationship management (CRM) systems
• Web hosting and analytics providers
• Customer support and communication tools
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4.2 Legal and Regulatory Requirements
We may disclose your information to comply with:
• Legal obligations, laws, regulations, or governmental requests
• Court orders, subpoenas, or legal processes
• Enforcement of our Terms and Conditions and other agreements
• Protection of our rights, property, safety, or the rights of others
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity. We will notify you of any such change and provide choices regarding your information.
4.4 With Your Consent
We may share your information for purposes not described in this Privacy Policy with your explicit consent.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption of data in transit and at rest using SSL/TLS protocols
• Secure server infrastructure and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Multi-factor authentication for sensitive account access
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
• Account Information: Retained while your account is active and for a reasonable period afterward for legal and business purposes
• SMS Opt-In Records: Retained for compliance purposes, including consent verification
• Transaction Records: Retained per applicable legal and tax requirements
• Marketing Data: Retained until you opt out or request deletion
When your information is no longer needed, we will securely delete or anonymize it.
7. Your Privacy Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
7.1 Access and Portability
You have the right to request access to the personal information we hold about you and, in some cases, receive a copy in a portable format.
7.2 Correction and Update
You may request corrections or updates to inaccurate or incomplete personal information.
7.3 Deletion
You may request deletion of your personal information, subject to certain legal exceptions (e.g., legal obligations, fraud prevention).
7.4 Opt-Out of Marketing Communications
You may opt out of receiving marketing emails by clicking the "unsubscribe" link in any email or contacting us directly. You may opt out of SMS marketing by texting "STOP" as described above.
7.5 Do Not Sell My Information
We do not sell your personal information to third parties. If our practices change, we will update this Privacy Policy and provide you with opt-out options.
7.6 Withdraw Consent
Where we rely on consent to process your information, you may withdraw that consent at any time.
7.7 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: [email protected]
Phone: +1 (800) 206-8774
Mail: Consulting Upscale, [Your Business Address]
We will respond to your request within 30 days (or as required by applicable law).
8. Cookies and Tracking Technologies
8.1 Types of Cookies We Use
• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Collect information about how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your online activity to deliver targeted advertising
8.2 Managing Cookies
You can control and manage cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.
For more information about cookies and how to manage them, visit www.allaboutcookies.org.
9. Third-Party Links and Services
Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
11. International Data Transfers
If you are located outside the United States, please note that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (note: we do not sell personal information)
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights
To exercise these rights, contact us at [email protected].
13. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including:
• Right of access, rectification, erasure, and restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority
Our legal basis for processing your information includes:
• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Your consent
To exercise your rights, contact us at [email protected].
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
• Posting the updated Privacy Policy on our website with a new "Last Updated" date
• Sending an email notification to the email address associated with your account
• Displaying a prominent notice on our website
Your continued use of our services after the changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Consulting Upscale
Email: [email protected]
Phone: +1 (800) 206-8774
Address: [Your Business Address]
Website: https://consultingupscale.com/
For SMS/text messaging support, text "HELP" to our messaging number or email [email protected].
Your privacy is important to us, and we are committed to protecting your personal information and maintaining your trust.